UnitedHealthcare supports those affected by Hurricane Sally

Support for people affected by Hurricane Sally UnitedHealthcare is deeply concerned for the health, safety and wellbeing of its members, customers and care providers affected by Hurricane Sally across parts of the Alabama, Florida and Mississippi coastline. The company is taking the following actions to help those in need: For members:

• Help finding a network care provider, early refills: Plan participants who need help finding a health care provider in the UnitedHealthcare network, obtaining early prescription refills or durable medical equipment can call customer care at the number located on the back of their health plan ID cards.

• Download the UnitedHealthcare app for health plan ID card and more:

  • If they have a smartphone, members can download the UnitedHealthcare app (at no additional cost), which may provide them with on-demand access to their member ID card, details about their prescription medications, network providers, account information and more.

  • The app also enables eligible plan participants to directly schedule and conduct a Virtual Visit with a doctor* or arrange a callback from a UnitedHealthcare customer service advocate.**

  • The app is available now for download for Android™ and Apple® devices to people enrolled in eligible UnitedHealthcare health benefit plans.

For the general public, including members:

• Free help line: A free emotional-support help line is available toll-free at 866-342-6892 and will be open 24 hours a day, 7 days a week, for as long as necessary. The service is free of charge and open to anyone. Specially trained Optum mental health specialists can help people manage stress and anxiety so you can continue to address your everyday needs. Callers may also receive referrals to community resources to help you with specific concerns, including financial and legal matters. Along with the toll-free help line, emotional-support resources and information are available online at www.liveandworkwell.com.

*Additional out-of-pocket costs may be required for telemedicine services depending on the plan and any applicable state requirements. **Most UnitedHealthcare employer-sponsored plan participants have access to the callback feature. This mailbox is used for outbound messages only. Please do not reply. When sending an email to us, do not include personal information.